Refund and Returns Policy

Thank you for your purchase from Gasup Lab. We strive to provide high-quality cannabis products and exceptional customer service. In case you are not fully satisfied with your purchase, please review our refund and return policy outlined below.

1. Eligibility for Returns: Gasup Lab accepts returns of unused and unopened products within 14 days of purchase. To be eligible for a return, the product must be in its original condition and packaging. Any products that have been opened or used cannot be returned.

2. Return Process: If you would like to initiate a return, please contact our customer support at contact@kingfrut.com with your order number and reason for the return. Our team will guide you through the return process and provide you with further instructions.

3. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part. Gasup Lab recommends using a trackable shipping method to ensure the safe delivery of the returned product. We cannot guarantee that we will receive your returned item and cannot issue a refund if the item does not reach us.

4. Refund Process: Once we receive the returned product and confirm its eligibility for a refund, we will initiate the refund process. Please note that it may take several business days for the refund to be processed and for the funds to appear in your account, depending on your banking institution.

5. Non-Refundable Items: Some items are non-refundable, including but not limited to sale items, promotional items, and gift cards. Refunds will not be issued for these items unless they are faulty or damaged upon receipt.

6. Damaged or Faulty Products: If you receive a damaged or faulty product, please contact our customer support immediately. We will work with you to resolve the issue by offering a replacement, exchange, or refund.

7. Product Exchanges: Gasup Lab does not offer direct product exchanges. If you would like to exchange a product, please follow the return process outlined above and place a new order for the desired product.

8. Changes to the Policy: Gasup Lab reserves the right to update or modify this refund and return policy at any time without prior notice. By continuing to make purchases from our website, you agree to be bound by the most recent version of this policy.

If you have any questions or concerns regarding our refund and return policy, please contact us at contact@kingfrut.com.